Open hours: Mon-Fri(0900-2000),Sat-Sun(0900-1800)
SKIP the hotline robot:
Launch the Skipmenu app.
Dial +85236984698 and SKIP the “press 1…, press 2…” robot!
Just dial Samsung General Enquiries if you need assistance with electronics support issues. The most preferred way to get in touch with Samsung is to dial this hotline (3698 4698) using the Skipmenu app, which avoids the phone maze: a human will be able to handle queries. As part of the recent S7 recall, if you've purchased a Galaxy Note 7 smartphone between Aug 26 and Sep 1, you can request for an exchange.